FAQ

Q:  My membership has lapsed, how do I renew?
A:  All former members with prior log in credentials may log in to the site then proceed to the “Renew Your Membership” option under the Club 173 menu to renew online.  Your expiry date my be viewed by logging in and clicking on the “Renew Your Membership” option under the Club 173 menu.  If your membership has lapsed more than two years, we invite you to apply as a new member.

Q:  Is my profile information shared with others?
A:  As of January 1, 2013, only your name, user name, and an optional “Club 173 Profile Email” address are viewable to current members when they are logged into their account.  Non-members and the public-at-large cannot view any of your profile information.  The community feature of the site is similar to Facebook – and allows you to communicate directly with other Society members.

Q:  Am I required to complete my account profile?
A: Yes!  This is the best way you can help keep your contact info up-to-date.  We never share your personal contact information with anyone.  To update your account contact information, log in, go to your profile, and click on the “Edit” tab.  Your account email address may be updated under the “Settings” tab.  NOTE: the “Club 173 Profile EMail” address is shared with members in your profile – you may leave this blank if you do not wish to share.  Your Account Email address is required and is not shared with other members.

Q:  I’m a current or former Society member, but I’ve misplaced my username and password, can I get those please?
A:  You can log in and reset your password with just your email address, even if your membership has lapsed.  Alternatively, you can email support at roundhouse@carolwood.com with your name and email and we’ll do our best to resolve your log in issue within 24 hours.

Q:  Do you store or save any of my credit card or personal information?
A:  All transactions with the Society are handled securely by PayPal.  No credit card numbers are collected or stored on this site or any other Society resource.  Member contact information is stored offsite on a protected database, and is never published or shared with any 3rd party for any reason.

Q:  I’m a Disney Employee/Cast Member, I hear we receive a discount on membership?
A:  Current Disney Cast Members may join or renew for the special price of $1500 annually.  To receive the Cast Member rate, simply join or renew online then send an email to sharon(at)carolwood.com with your full name, division (Studio, WDW, etc), and department.  You will then receive a refund of the difference, $1500 or $900, accordingly within 1-2 business days.